Making A Complaint
If there is an aspect of your care or some service with which you have not been satisfied, please let us know as soon as possible. Complaints can be made in a number of ways.
Verbal Complaints
It may be possible to sort out a problem straight away by speaking to the relevant person, for example the ward sister or doctor in charge of your care.
Written Complaints
Alternatively you can contact the hospital’s Patient Liaison and Legal Services Manager who investigates formal complaints from patients and their relatives by telephoning 01202 442096, by email carrie.stone@poole.nhs.uk or in writing to:
Mrs C Stone
Patient Liaison and Legal Services Manager
Poole Hospital NHS Foundation Trust
Longfleet Road
Poole
Dorset
BH15 2JB
You can also write to the Trust’s Chief Executive, Mrs S J Sutherland, at the above address.