Patient Advice and Liaison Service - PALS
PALS is a service for patients, their relatives, friends, carers and visitors. They are a service that is independent to wards and departments in the Trust.
PALS aims to:
- Advise and support patients, their families and carers;
- Provide information on the NHS services;
- Listen to and respond to your concerns, suggestions or queries;
- Influence changes in the service;
- Listen to your comments, queries and suggestions;
- Provide information and help on how to make a formal complaint;
There
is a short British Sign Language film about the Patient
Advice and Liaison Service at Poole Hospital.
It also explains how to arrange for a qualified interpreter to accompany a deaf patient at a hospital appointment. Follow the link to view the short film.
Contacting PALS
Patient Advice and Liaison Service, PALS
Health Information Centre
Poole Hospital NHS Foundation Trust
Longfleet Road
Poole
Dorset
BH15 2JB
Telephone: 01202 448499 with confidential answer phone.
E-mail: pals@poole.nhs.uk
Fax: 01202 448363
Text: 07758 272495